Maintenance plans
Annual or twice-yearly preventative maintenance across a property — roof, gutters, plumbing, timber, exterior — to catch problems before they turn into emergency callouts. Plans are tailored to property type, age, and the agency's risk tolerance, with documented inspection reports that go straight onto the file.
What a plan covers
A maintenance plan typically runs annually or twice yearly depending on property type and exposure. Each visit covers the same checklist: roof condition, gutter and downpipe condition, exterior timber check (sills, weatherboards, fascia, deck), plumbing visible-fixtures check (taps, toilets, hot water unit age), exterior paint condition, fence and gate condition.
For older properties (pre-1980) we add a subfloor and stump check on alternate visits. For coastal-area properties (Brighton, Hampton) we add a corrosion check on metal fittings.
The plan isn't a quote-on-everything-found visit. It's an inspection plus a report. Remediation work is quoted separately, prioritised in the report so the owner sees what's critical versus what can be deferred.
Why preventative pays back
The numbers favour prevention. An annual gutter clean costs a fraction of the ceiling repair that gutter overflow creates if it isn't done. A sill repair caught at year 1 costs a fraction of the framing replacement at year 5. A timber check finds the rotten weatherboard before the inside wall starts marking.
The pattern is consistent: the visible problem is the last symptom. The fix at the early stage is one trade, one visit, and a fraction of the propagation-stage cost. The fix at the propagation stage is multiple trades, multiple visits, and an insurance discussion.
What you get back
After each plan visit, the agency receives a written inspection report within the week. Findings are organised into three buckets: critical (needs action before the next plan visit), watch (recheck next visit, may need action then), and deferred (cosmetic or aesthetic items that can wait).
For owners, the report doubles as a record of duty of care: the property has been inspected, the inspection is documented, and any deferrals were a deliberate choice the owner can see. For agencies running portfolios at scale, the reports keep the conversation with owners about maintenance moving on a predictable schedule rather than in reactive bursts.
Common scenarios
- Agency adds 12 new properties from a competitor mid-year. Initial plan audit on each, then onto a standard schedule from year 1.
- Owner is risk-averse on a 1920s timber-stumped home in Caulfield — twice-yearly plan with subfloor checks at each visit.
- Coastal property in Brighton has missed two scheduled visits during ownership change. Catch-up visit finds three items requiring action; we quote, owner approves, work scheduled.
- Plan visit identifies a slow leak under the kitchen sink that hasn't reached the floor yet. Plumbing repair the same week; no ceiling damage downstream.
- Routine plan visit on a 2010 build finds nothing critical — gutter clean done, report filed, next visit booked.
How it works
- Submit
Submit a job through the form, the chatbot, or by calling. We need the address, the issue, and the urgency.
- Callback
We'll call back the same business day to confirm scope and schedule. Mon–Sun, 7am to 6pm.
- Schedule
We book the right trade against your timeline, coordinate access, and confirm with the tenant where needed.
- Completion
Work is photo-documented before-and-after. One invoice, one contact, no chasing.